FAQ
Questions we are often asked
How do I ask for a quotation?
Use the quotation form or email sales@genztravelfze.com with your route, dates, number of travellers and budget. The more we know, the closer the first options will be.
Is the price in my quotation final?
Quotations show what is included, what is not and the terms. Airfares, hotel rates and availability are confirmed only at the time of booking.
Can you help with my visa?
Yes. We explain the requirements for your nationality and destination, prepare a document checklist and help with the application. The decision is made only by the embassy or authority, and processing times vary.
Can I change or cancel a booking?
Send the request to the same email address. We tell you what the change costs before we make it. Airline and hotel rules and penalties apply.
Do you work only with UAE residents?
No. We work with travellers across the GCC and internationally, including Pakistan, India and the rest of the world.
Which destinations do you cover?
We plan trips across the GCC, including the UAE, and internationally. The Destinations page shows some of them; ask us about any other.
Do you arrange group and company travel?
Yes: family groups, friends, teams, conferences and events. Companies can request a corporate travel proposal.
Who handles invoices and payments?
Our accounts team at accounts@genztravelfze.com.
Have another question?
Email our sales team and we will get back to you.